Man And Van Maidahill Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Maidahill provides removal, transport, collection, and related services to customers within the United Kingdom. By making a booking, you agree to be bound by these terms. Please read them carefully before placing an order, as they explain how the Man and Van Maidahill service works, what is included, what is excluded, and how both parties are expected to behave during the provision of the service.

Throughout these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man And Van Maidahill name, and references to “you” or “the customer” mean the person or business placing the booking. These terms are intended to be fair and transparent, and they apply to all standard moving, delivery, collection, and van-with-driver arrangements unless expressly agreed otherwise in writing.

By using our UK man and van service, you confirm that you are legally capable of entering into a contract and that any information you provide is accurate and complete. If you are booking on behalf of another person or organisation, you must ensure you have authority to do so and that the relevant party understands the obligations connected with the booking.

1. Booking Process

A booking is usually made by providing service details, including collection and delivery locations, access conditions, dates and times, the nature of items, and any special requirements. We may request photographs, an inventory, estimated dimensions, or other information needed to assess the job correctly. The more accurate the information, the more reliable the quotation and planning will be for your Man and Van Maidahill booking.

All bookings are subject to acceptance by us. A quotation is an invitation to book and not a binding offer until confirmed. We reserve the right to decline a job if the requested service is unsuitable, unsafe, unlawful, outside our operating capacity, or if the information supplied later proves materially inaccurate. If a booking is accepted, we will confirm the key service details, price basis, and any applicable conditions.

2. Service Scope

Our Man And Van Maidahill service may include loading, transport, unloading, waiting time where agreed, and standard assistance with safe handling of items. Unless specifically arranged, we do not provide disassembly, reassembly, packing materials, or specialist moving equipment for unusually heavy, fragile, or hazardous items. Any additional tasks must be agreed in advance and may affect the price.

We will use reasonable skill and care in carrying out the service. However, the scope of our work is limited to what is agreed at the time of booking. If additional items, extra stops, stairs, lengthy carrying distances, restricted access, or delay are encountered, we may revise the price or schedule accordingly. Customers should ensure that premises are accessible and that items are ready for collection at the agreed time.

We may refuse to transport any item that is illegal, dangerous, improperly packaged, contaminated, or otherwise unsuitable. This includes goods that may breach transport regulations, cause damage to other items, or create a risk to health and safety. The customer remains responsible for declaring any item that requires special handling or compliance measures.

3. Pricing and Payments

Prices may be calculated on an hourly, fixed-fee, or quoted basis depending on the nature of the job. Quoted prices are based on the information supplied at the time of enquiry and may change if the actual service differs materially from what was described. Charges can include labour time, travel time if stated, fuel, congestion or parking-related costs where applicable, and any pre-agreed additional services.

Unless otherwise agreed, payment is due on completion of the service or at the time stated in the booking confirmation. We may require a deposit to secure certain bookings, and deposits may be non-refundable where clearly communicated in advance. Payment methods accepted will be advised during booking. If payment is not made when due, we may suspend completion, withhold delivery, or pursue recovery of outstanding sums.

You are responsible for ensuring that the payment method provided is valid and authorised. If a card payment, transfer, or other method is reversed, declined, or cancelled after service delivery, you remain liable for the unpaid balance and any reasonable recovery costs allowed by law. Any agreed discounts, promotions, or special rates will only apply if the conditions attached to them are met.

4. Cancellations, Amendments, and Delays

You may request to cancel or amend a booking, but charges may apply depending on how much notice is given and whether resources have already been allocated. Cancellations made with sufficient notice may be accepted without charge, but late cancellations or same-day cancellations may attract a fee to cover administrative and operational costs. Any deposit may be retained where the booking conditions permit.

If you need to change the date, time, address, or service requirements, you should notify us as early as possible. We will try to accommodate reasonable changes, but we cannot guarantee availability. Where changes result in increased time, distance, labour, or complexity, the price may be adjusted accordingly. We may also reschedule or cancel a booking if circumstances beyond our control prevent safe or timely performance.

We are not responsible for delays caused by traffic, adverse weather, road closures, parking restrictions, third-party site rules, breakdowns, or events outside our reasonable control. Where a delay occurs, we will aim to communicate updated timing and continue the service as soon as practicable. The customer should ensure someone is available at collection and delivery points where attendance is required.

5. Customer Responsibilities

The customer must ensure that all items are properly packed, labelled, and suitable for transport unless we have expressly agreed to pack or prepare them. Fragile items should be protected in a manner consistent with their value and sensitivity. The customer must also ensure that the destination can accept the items, and that any building rules, lift restrictions, parking arrangements, or access permissions are secured in advance.

You must inform us before the job begins of any particularly heavy, awkward, valuable, hazardous, or easily damaged items. If such items are not disclosed and cause loss, delay, injury, or property damage, we may exclude liability to the extent permitted by law. The customer is also responsible for removing personal data, securing confidential material, and confirming that no prohibited goods are included in the load.

If the customer or an authorised representative is not present when needed, fails to provide access, or is unable to proceed with the booking, we may charge waiting time, aborted journey costs, re-delivery fees, or cancellation charges where reasonable. Any extra expenses caused by inaccurate instructions, access problems, or incomplete information may be passed on to the customer.

6. Liability and Insurance

We will perform the service with reasonable care and skill, but our liability is limited to losses directly caused by our proven negligence or breach of contract. We do not accept liability for indirect or consequential losses, including loss of profits, business interruption, missed deadlines, or loss of opportunity, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

While we take care when handling items, customers should understand that transport services carry inherent risks. We are not liable for damage resulting from items being inadequately packed, already defective, or unsuitable for transport. We are also not responsible for damage caused by hidden defects, poor access, structural weakness in premises, or instructions given by the customer that lead to a foreseeable risk.

Any claim for loss or damage must be notified to us as soon as reasonably possible and in any event within a reasonable time after the service. The customer should retain damaged items and packaging where relevant and provide reasonable assistance for inspection. Our responsibility, where established, may be limited to repair, replacement, refund, or compensation up to the value of the affected item or the service charge, depending on the circumstances and the law.

7. Waste, Disposal, and Environmental Compliance

Where our Man And Van Maidahill service includes waste removal or disposal, the customer must ensure that the waste is accurately described. We only collect and transport waste in accordance with applicable UK waste regulations. Waste must not include prohibited, hazardous, clinical, or illegal materials unless we have expressly agreed in writing and have the required authorisations to handle such materials.

Under UK law, waste must be transferred and handled responsibly. We may require details of the waste type, quantity, and origin, and we may decline loads that are not properly classified or that appear contaminated or unsafe. The customer must not mix general waste with restricted items if doing so would breach legal requirements. If we reasonably believe a load contains unlawful or unsafe waste, we may refuse collection or terminate the service.

Where a waste transfer note, consignment documentation, or other record is required, the customer must cooperate with the provision of accurate information. We may use licensed carriers, authorised facilities, and compliant disposal routes where relevant. Any costs connected with lawful disposal, segregation, licensing, or specialist handling may be added to the agreed price if not already included.

8. Claims, Complaints, and Property Left Behind

If items are mistakenly left in the vehicle or at an address, the customer should contact us promptly so we can assess retrieval options. Reasonable costs for return or collection of left-behind property may be charged. We are not responsible for any item not disclosed to us, not handed over during the agreed service, or left in a location after completion unless our own negligence directly caused the loss.

Any complaint should be made in writing with sufficient detail to allow investigation. We may request photographs, receipts, inventory lists, or other evidence. We aim to handle issues fairly and promptly, but no complaint will automatically entitle the customer to a refund. Any remedy will depend on the facts, the extent of any proven fault, and the limits set out in these terms and applicable law.

Customers should check goods and premises promptly after delivery. Signing a completion note, if used, confirms that the service has been carried out unless a specific issue is recorded at the time. This does not remove statutory rights, but it does help ensure that any concern is identified while the relevant facts are still fresh and can be reviewed properly.

9. Termination and Refusal of Service

We may refuse to start, continue, or complete a job if doing so would be unsafe, unlawful, abusive, or impossible due to circumstances outside our control. This includes situations where the customer acts aggressively, provides false information, requests prohibited transport, or fails to pay any required deposit or balance. In such cases, we may retain sums already due for work carried out and recover reasonable costs where appropriate.

We may also suspend or terminate the agreement if the customer materially breaches these terms. A material breach may include persistent failure to cooperate, refusal to accept lawful safety instructions, or attempts to load items that have not been declared. Our decision to terminate will be proportionate and made in good faith, with due regard to safety and operational fairness.

Man And Van Maidahill reserves the right to update or replace these terms from time to time. The version in force at the time of booking will normally apply to that booking unless a change is required by law or agreed in writing. No variation will be valid unless approved by us in writing or clearly confirmed as part of the booking process.

10. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them or from the provision of the Man and Van Maidahill service, are governed by the laws of England and Wales. If you are a consumer resident in another part of the United Kingdom, any mandatory protections available under your local law will still apply where required by law. Nothing in these terms affects statutory rights that cannot be excluded.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or remedy does not waive that right or remedy. These terms constitute the entire agreement between the parties in relation to the booking, unless supplemented by written confirmation or mandatory legal rights.

By booking with Man And Van Maidahill, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are designed to support a clear, professional, and lawful service relationship, balancing practical moving requirements with fair expectations around payment, cancellation, liability, and waste compliance.

These Terms and Conditions apply to all standard bookings and remain in effect unless replaced by a later written version. For the avoidance of doubt, the service is provided subject to availability, lawful operation, and the customer’s acceptance of the responsibilities described above. The goal is to ensure that every Man and Van Maidahill booking proceeds safely, efficiently, and in line with UK requirements.