Man And Van Maidahill Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Maidahill provides moving, transport, collection, and related service arrangements to customers in the UK. By making a booking, requesting a quotation, or allowing work to begin, you agree to these terms. They are designed to keep the service clear, fair, and practical for both parties. In these terms, references to “we”, “us”, and “our” mean Man And Van Maidahill, and references to “you” or “your” mean the customer or the person placing the booking.

Our service may include item collection, household moves, furniture transport, single-item delivery, loading and unloading, and waste or disposal-related collection where lawfully permitted. The exact scope of work will depend on the booking, the items involved, access conditions, and any special requirements agreed before the job starts. You should ensure that all information provided to us is accurate and complete so that we can plan the service properly and provide a suitable vehicle, crew, and schedule.

These terms apply alongside any written quote, booking confirmation, or service note we issue. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take priority to the extent of that inconsistency. We may update these terms from time to time, and the version in force at the time of booking will usually apply to that booking unless otherwise stated.

Booking Process

A booking is only confirmed when we have accepted your request and, where required, received any deposit or advance payment. A quote may be based on information you provide about the items, access, distance, timing, labour required, and any additional services. If the information changes, the price, vehicle size, number of staff, or timing may also change. Small changes can have a significant impact on the service plan, so it is important to tell us about any stair access, parking restrictions, narrow entryways, heavy items, or fragile goods before the work begins.

When you make a booking, you must ensure that you are authorised to arrange the service at the relevant property or collection point. You must also make sure that there is lawful access to the premises, that the items to be moved are available at the agreed time, and that any necessary permits, permissions, or parking arrangements have been considered. If we arrive and cannot complete the work because access is unavailable, details are inaccurate, or the site is unsafe, we may charge waiting time, a call-out fee, or a cancellation fee as set out in the booking terms.

We aim to arrive within the agreed time window, but all arrival times are estimates unless we have expressly agreed a fixed slot. Delays may occur due to traffic, weather, previous jobs overrunning, or events beyond our control. Where possible, we will keep you informed of significant changes. You should make sure that someone is available to answer any questions and to confirm access, item lists, or disposal instructions if needed.

Payments

Payment terms will be set out in the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service, and we may require a deposit or partial advance payment for larger, longer, or higher-risk bookings. We accept payment methods specified at the time of booking, and any bank charges, card fees, or transfer costs imposed by your payment provider remain your responsibility unless we state otherwise. All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our business status and the wording of the quote.

If the job changes after booking due to extra items, additional floors, waiting time, re-routing, dismantling, reassembly, or disposal requirements, we may revise the price before continuing. Additional charges may also apply where access is delayed, the load exceeds the original estimate, or the work involves special handling. If you do not pay the agreed amount when due, we may suspend further work, retain goods within the limits permitted by law, and recover reasonable costs incurred in pursuing unpaid sums.

Any estimate is based on the information supplied and is not a guaranteed fixed price unless expressly stated. We reserve the right to correct obvious pricing errors, and any discount or promotional rate will apply only as stated in the relevant offer. If a quote is provided for a specific service package, it will not automatically include tasks that are outside the original scope, such as long carries, specialist disposal, or extra labour. Customers should review quotations carefully before confirming a move or collection.

Cancellations and Changes

You may request changes to the booking date, time, load details, or service type, but any change is subject to availability and may affect the price. We will always try to accommodate reasonable amendments, though we cannot guarantee that a revised slot or same-day alteration will be possible. If the scope of work increases materially, we may treat the original booking as cancelled and replaced by a new arrangement if necessary for operational reasons.

If you cancel a booking, any deposit may be retained to cover administration, reserved vehicle time, and any loss caused by late cancellation, unless we agree otherwise or consumer law requires a different outcome. Where cancellation occurs close to the scheduled time, we may charge a proportion of the booking value based on the time reserved and work already undertaken. If we have already incurred third-party costs, such as parking, disposal, or special equipment, those may also be charged to you where lawful and reasonable.

We may cancel or pause a booking if we believe the work would be unsafe, unlawful, significantly different from what was agreed, or impossible to complete with the vehicle and personnel allocated. We may also cancel if the customer is abusive, fails to provide access, does not attend, or refuses to pay agreed sums. In such cases, we will use reasonable efforts to explain the reason for the cancellation and discuss next steps, but we are not liable for resulting inconvenience or indirect loss except where required by law.

Service Standards and Customer Responsibilities

You are responsible for ensuring that the items to be moved are ready at the agreed time and that all item descriptions are accurate. Fragile goods should be packed appropriately unless we have specifically agreed to pack them. You must remove or secure loose items, disconnect appliances only where safe to do so, and make us aware of anything that is unusually heavy, valuable, hazardous, or difficult to lift. We may refuse to carry items that are unsafe, illegal, or unsuitable for transport in the vehicle.

You must also ensure that any item offered for collection is legally yours to dispose of or that you have the authority of the owner. If you ask us to move or dispose of items that belong to someone else, you confirm that you have all necessary permission. Where keys, codes, or special entry procedures are required, you must provide them in good time. If we are unable to enter a property or collect items because this information is missing or incorrect, the booking may still be charged.

It is your duty to let us know if there are health and safety risks at the property, including broken steps, low ceilings, poor lighting, unstable flooring, aggressive animals, or restricted lifting space. We may decide not to proceed if conditions are unsafe. Any instructions you give us must be lawful and must not require us to act in a way that breaches road traffic rules, waste regulations, licensing requirements, or any other legal duty. Compliance with law always takes priority over customer instructions.

Liability and Loss

We will take reasonable care when handling your property, but our liability is limited to losses caused by our proven negligence, breach of contract, or failure to perform the service with reasonable skill and care. We are not responsible for pre-existing damage, items that were poorly packed, hidden defects, or loss caused by inaccurate information supplied by you. Where an item is particularly valuable, fragile, or irreplaceable, you should tell us in advance and consider suitable insurance cover.

We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, or business interruption, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If an item is damaged in transit or during handling, any claim must be reported as soon as reasonably possible so that we can investigate while the facts are fresh.

Where we are responsible for a loss, our liability will usually be limited to the lower of the repair cost, replacement cost, or the amount reasonably attributable to our service, subject always to any statutory rights you may have as a consumer. You agree that you will take reasonable steps to reduce any loss, such as checking items on delivery and notifying us promptly of issues. Claims made long after completion may be difficult to verify, and we may decline claims where delay has prejudiced our ability to investigate.

Waste Regulations and Disposal Rules

Where our service includes waste collection or disposal, it is provided only in accordance with applicable UK waste legislation and any required licensing or duty-of-care obligations. You must tell us the type of waste involved before the booking is accepted. We may refuse to collect items that are hazardous, clinical, chemical, electrical in a restricted category, pressurised, contaminated, or otherwise unsuitable without special handling. If a load contains waste not disclosed in advance, we may refuse collection, amend the price, or end the booking where lawful.

You confirm that any waste presented for collection has been accurately described and separated where necessary. Do not include prohibited items unless we have expressly agreed in writing and have the required legal authority to handle them. Waste transfer notes, receipts, or other records may be issued where required, and you agree to provide reasonable cooperation if evidence of origin, type, or ownership is needed. You must not ask us to dispose of waste in a way that would breach environmental law or cause fly-tipping, improper storage, or unlawful dumping.

If you place mixed loads or unidentified waste into the vehicle without informing us, we may treat the material according to the highest-risk category if lawful, or refuse the entire load. Where a waste collection is arranged as part of a broader man and van service, the waste element remains subject to these specific rules. You are responsible for ensuring that the items handed over for disposal are genuinely intended for disposal and not retained, hidden, or misdescribed to avoid the proper handling requirements.

General Provisions and Governing Law

We may use subcontractors or additional personnel to complete some or all of the service, but we remain responsible for the parts of the work we have agreed to perform, subject to these terms. If any part of these terms is found to be invalid or unenforceable, the rest will continue in effect. A failure or delay by us in enforcing a right does not mean that we have waived that right. These terms form the entire agreement between you and us regarding the booking, unless a separate written contract says otherwise.

Nothing in these terms affects your statutory rights as a consumer under UK law. If you are booking for business purposes, additional rules of contract interpretation may apply, but any such booking is still subject to the limitations and responsibilities set out here. We may transfer our rights and obligations where permitted by law, provided that this does not materially reduce the service you have contracted for.

The agreement between you and us, and any dispute or claim arising from it, is governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless you live in Scotland or Northern Ireland and mandatory consumer protections give you a different right. By booking a service with Man And Van Maidahill, you confirm that you have read, understood, and agreed to these terms and conditions in full.