Terms and Conditions

Man and Van Maida Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Maida Hill supplies man and van and related removal services within the United Kingdom. By making a booking, paying a deposit or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Client means the individual or business booking and paying for the services.

Company means the man and van service provider trading as Man and Van Maida Hill.

Services means transport, loading, unloading, packing assistance, and any other work agreed in writing as part of a removal or delivery.

Goods means the items, belongings, furniture, equipment or other property that are the subject of the Services.

Waste means any item that is to be discarded, disposed of, recycled or treated as rubbish, including unwanted furniture and appliances that are not being moved to a new location for continued use.

2. Scope of Services

The Company provides man and van services including local and regional moves, transport of household or office items, and related loading and unloading. The exact scope of the Services for each booking will be as agreed between the Client and the Company prior to confirmation of the booking.

Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing of Goods, installation of fixtures, cleaning, storage, or waste removal.

The Company reserves the right to refuse to transport any Goods that are hazardous, illegal, excessively heavy, unsafe to move, or inadequately packed.

3. Booking Process

3.1 Enquiries

Clients may request a quotation by providing details about the move, including addresses, access information, size and nature of Goods, preferred dates and times, and any special requirements. Quotations are based on the information supplied and may be revised if that information is incomplete or inaccurate.

3.2 Quotations

Unless otherwise stated, quotations are estimates only and do not constitute a fixed price offer. Quotations are generally provided on an hourly rate or on a job basis, taking into account the size of the vehicle, number of staff required, distance travelled and any anticipated additional services.

3.3 Acceptance of Booking

A booking is only confirmed when the Client has accepted the quotation, provided the required booking information, and paid any deposit requested by the Company. The Company may refuse or cancel a booking if it reasonably believes it cannot safely or lawfully complete the Services.

3.4 Changes to Booking

Requests to change booking dates, times, addresses, or the scope of work must be made as early as possible. Changes are subject to availability and may result in an adjustment to the quoted price. If significant changes are made on the day of the move, the Company may charge additional fees or may be unable to complete the entire job.

4. Access and Client Responsibilities

The Client is responsible for providing accurate information about access at both collection and delivery addresses. This includes floor levels, presence of lifts, parking restrictions, road access, and any obstacles that may affect loading or unloading.

The Client must arrange suitable parking close to the property where possible, and is responsible for any parking bay suspensions, permits or authorisations required. Any fines or penalties incurred as a direct result of inadequate parking arrangements or restrictions not disclosed in advance may be charged to the Client.

The Client must ensure that all Goods are packed and ready for transport at the agreed start time, unless packing services have been separately agreed. The Company is not responsible for delays caused by inadequate preparation or by third parties engaged by the Client.

5. Payments and Charges

5.1 Rates and Pricing

Services are charged at the rates agreed at the time of booking, which may be based on an hourly charge or a fixed fee. Minimum booking durations may apply. Rates may vary depending on the day of the week, time of day, distance, and complexity of the move.

5.2 Deposits

The Company may require a deposit at the time of booking. Deposits are applied against the final invoice. Failure to pay the required deposit may result in cancellation of the booking.

5.3 Payment Terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts common forms of payment permitted by UK law, excluding cash equivalents that are prohibited or restricted. The Company may request full or part payment prior to commencement of the Services for certain bookings.

5.4 Additional Charges

Additional charges may apply where:

a. The move takes longer than estimated due to circumstances beyond the Company’s control, including delays in access, waiting time, or additional Goods not originally declared.

b. There are additional flights of stairs, lack of lift access, or long carrying distances not mentioned at the time of booking.

c. Parking is further away than reasonably expected or restrictive conditions require extra time.

d. The Client asks the Company to perform extra tasks such as dismantling or reassembling furniture, packing, or handling unusually heavy or awkward items.

5.5 Overdue Payments

If payment is not received when due, the Company reserves the right to charge reasonable interest on overdue amounts and to recover any costs of collection. Goods may be retained until payment is made in full where lawful to do so.

6. Cancellations and Rescheduling

6.1 Client Cancellations

If the Client wishes to cancel a confirmed booking, notice must be given as early as possible. The following cancellation terms will usually apply unless otherwise agreed:

a. Cancellations made more than 72 hours before the scheduled start time may be made without cancellation charges, although any non-refundable third party costs may still be payable.

b. Cancellations made between 24 and 72 hours before the scheduled start time may incur a cancellation fee, typically up to 50 percent of the estimated job value or deposit.

c. Cancellations made less than 24 hours before the scheduled start time may be charged up to 100 percent of the estimated job value or deposit, reflecting the time and resources reserved.

6.2 Rescheduling

Requests to reschedule a booking are subject to availability. If a suitable alternative date cannot be agreed, the cancellation terms above may apply. Where rescheduling is possible, the Company will usually apply any deposit paid to the new date.

6.3 Company Cancellations

If the Company must cancel or significantly change a booking due to unforeseen circumstances such as vehicle breakdown, staff illness, extreme weather, or safety concerns, it will seek to provide alternative arrangements or another suitable date. If no alternative can be agreed, any deposit paid for that booking will be refunded. The Company shall not be liable for any indirect or consequential loss arising from such cancellations.

7. Client Obligations for Goods

The Client is responsible for ensuring that the Goods are properly packed, labelled, and protected for transport. Fragile items must be clearly identified. The Company may refuse to move any item that is inadequately packed or in a dangerous condition.

The Client must declare any items of high value, delicate nature, or special handling requirements at the time of booking. This includes antiques, artwork, glass, electronics, and items with significant sentimental or financial value.

The Company does not transport hazardous materials, illegal goods, explosives, flammable substances, live animals, or perishable food items unless explicitly agreed and legally compliant.

8. Liability and Limitations

8.1 Duty of Care

The Company will take reasonable care in handling, loading, transporting and unloading the Goods. However, the Client accepts that the nature of man and van and removal services carries some inherent risk of minor damage or wear to items and property.

8.2 Exclusions of Liability

The Company shall not be liable for loss or damage arising from:

a. Incorrect or incomplete information provided by the Client.

b. Poor or inadequate packing done by the Client or third parties.

c. Inherent defects, weaknesses, or pre-existing damage in Goods, including assembled furniture not designed for repeated dismantling.

d. Normal wear and tear, minor scuffs, or scratches that may occur during careful handling.

e. Delays or failure to complete the Services caused by events beyond the Company’s reasonable control, including traffic conditions, accidents, road closures, or weather.

f. Loss of or damage to jewellery, watches, cash, important documents, or other items of exceptional value unless such items have been specifically declared and agreed in writing.

8.3 Maximum Liability

Where the Company is found liable for loss of or damage to Goods, liability will, to the extent permitted by law, be limited to a reasonable repair or replacement cost of the affected item up to a maximum total amount per booking as notified to the Client prior to the move. The Client is advised to arrange their own insurance if they require wider cover or higher limits.

8.4 Indirect Loss

The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or inconvenience, arising out of or in connection with the Services, except where such limitation is prohibited by law.

9. Property Damage

The Company will take reasonable care to avoid damage to property at both collection and delivery addresses. The Client is responsible for protecting floors, walls, and fixtures where necessary, especially in narrow hallways or stairwells.

If damage to property occurs and is directly caused by the negligence of the Company, the Company may, at its discretion, arrange for repair, offer a contribution towards repair, or make a reasonable goodwill payment. The Company is not responsible for damage caused by the movement of oversized items in tight spaces where the Client has insisted on proceeding despite the risk.

10. Waste and Rubbish Regulations

10.1 Waste Carrier Rules

The Company complies with applicable UK regulations governing the transport and disposal of waste. The Company may only remove waste or unwanted items as part of the Services where it is legally permitted and licensed to do so, and where such removal has been agreed with the Client in advance.

10.2 Prohibited Waste

The Company will not remove or transport hazardous waste, including chemicals, asbestos, clinical waste, oil, fuel, or any items classified as hazardous under UK law, unless specifically authorised and properly arranged.

10.3 Client Responsibilities

If the Client requests disposal of items, the Client confirms that they have the right to dispose of those items and that no third party ownership rights are infringed. The Client must not instruct or encourage the Company to dispose of waste unlawfully, fly-tip, or breach local environmental regulations.

10.4 Disposal Charges

Where disposal of items or waste is agreed, the Client will be responsible for any additional disposal or recycling charges. These will be explained as part of the quotation or as soon as they become apparent.

11. Delays and Waiting Time

The Company will use reasonable efforts to arrive and complete the Services at the agreed time. However, all timings are estimates, and the Company is not responsible for unavoidable delays caused by factors such as traffic, accidents, breakdowns, or road conditions.

If the team is required to wait at the property due to the Client, their agents, or third parties not being ready or present, waiting time may be charged at the agreed hourly rate or as otherwise set out in the booking confirmation.

12. Complaints and Claims

Any complaint about the Services or claims for damage or loss should be notified to the Company as soon as reasonably possible so that the matter can be investigated. The Client should provide clear details and, where appropriate, photographs of any alleged damage.

The Company may request access to inspect any alleged damage before any repair or replacement is undertaken. Failure to allow such inspection may reduce or remove the Company’s responsibility in respect of that claim.

13. Data Protection and Privacy

The Company will collect and process personal information from Clients only to the extent necessary to provide the Services, handle bookings, issue invoices, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws.

The Company will not sell or share Client data with third parties for marketing purposes without consent, but may share data with insurers, payment processors, or other service providers where necessary for the performance of the Services or for legal compliance.

14. Subcontracting

The Company may, where necessary, use carefully selected subcontractors or partner drivers to carry out all or part of the Services. The Company will remain responsible for the overall performance of the Services where subcontractors are used, and these Terms and Conditions will continue to apply.

15. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking. Any variation to these Terms and Conditions must be agreed in writing.

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision will be treated as removed, and the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, subject to any mandatory rights the Client may have as a consumer to bring proceedings in other competent courts.

By confirming a booking, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.



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Contact us

Company name: Man and Van Maida Hill Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 279B Kilburn Ln
Postal code: W9 3EG
City: London
Country: United Kingdom

Latitude: 51.5330180 Longitude: -0.2063780
E-mail:
[email protected]

Web:
Description: All of our quality man and van services in Maida Hill, W9 at budget-friendly prices are at your disposal always when you need. Contact us right away!
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